IT Support Analyst

US-NY-New York
3 weeks ago
# of Openings
Information Technology


This position's primary responsibility will be assisting with the implementation and support of all computing technology associated to a leading restaurant group with over a thousand employees and 100+ end users.


S/he will be responsible to answer, prioritize and address all incoming support requests via phone and or email and escalate as needed. S/he will research, and document any unknown issues and escalate to the appropriate individual or outside vendor as needed. S/he will also be responsible for both onsite and remote installations, maintenance, and troubleshooting of all hardware and software as needed.


  • Support of end users, infrastructure, hardware & software maintenance, and new store openings
  • On-site installation, upgrades and troubleshooting of all operating units’ hardware and software
  • Maintain documentation of known issues and associated resolutions
  • Assist with maintaining IT compliance as per the organization's guidelines
  • Assist with maintaining PCI compliance as per the PCI council guidelines


  • Associate of Arts Degree in Information Technology, computer science or equivalent levels of certification and/or demonstrated on-the-job skills required.
  • Certification in MCP, MCSA, MCSE, MCSD, A+ preferred but not required.
  • Minimum of two years’ experience in a similar IT support role required.
  • Experience with MICROS Point of Sale System (POS) and various hospitality technologies, such as Compeat back office systems, OpenTable, kitchen systems, customer loyalty / gift card platforms, online ordering platforms preferred but not required.
  • Experience with Citrix XenDesktop environments preferred but not required.
  • Experience with Cisco Meraki cloud networking preferred but not required.
  • Experience with G-Suite preferred but not required.
  • Experience with Paycom HRM/HRIS systems preferred but not required.
  • Experience with Microsoft software required.
  • Experience in an enterprise networked environment preferred but not required.
  • Ability to multi-task and prioritize requests.
  • Excellent oral and written communications skills required.
  • Ability to maintain a professional demeanor with all levels of employees.
  • Ability to maintain confidential information.
  • Ability to maintain a professional work environment.
  • Must be able to work flexible days/hours – some weekend and on-call duty is required.
  • Ability to travel 30% on an annual basis or as needed.


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