Assistant General Manager

US-CA-Newport Beach
3 weeks ago
ID
2017-1241
# of Openings
1
Category
FOH

Overview

The purpose of the Assistant General Manager is to aid the General Manager to efficiently manage the restaurant within the policies and guidelines of the company while ensuring customer satisfaction and profit maximization. The Assistant General Manager will plan, organize, direct, and coordinate employee performance and resources of the restaurant for the efficient, well-prepared, and profitable service of food and beverages. Excellent organizational skills, strong customer service skills, and impeccable presentation are some qualities needed by the Assistant General Manager to motivate and develop employees.

Responsibilities

  • Control day-to-day operations by scheduling shifts, ordering supplies and developing restaurant team
  • Manage and train staff in compliance with FIG & OLIVE’s standards
  • Maintain strong leadership and management skills to work with a variety of employees at different skills levels and varied backgrounds
  • Investigate and resolve complaints concerning food quality and service
  • Supervise operation of bar to maximize profitability and ensure legal compliance with alcohol and beverage laws and regulations
  • Direct hiring, training, disciplining and scheduling of food service personnel to ad with company standards
  • Set excellent customer service and work examples
  • Work with Chef de Cuisine for efficient provisioning of supplies. Supervise portion control and quantities of preparation to minimize waste. Perform frequent checks to ensure consistent high quality of preparation and service
  • Enforce sanitary practices for food handling, general cleanliness, and maintenance of kitchen and dining areas
  • Ensure and maintain restaurant compliance with all health and safety regulations
  • Work with other Management personal to plan marketing, advertising, and any special restaurant functions
  • Review and monitor, with accounting personnel, expenditures to ensure that they conform to budget limitations and work to improve performance
  • Actively participate as a member of the Management team, including enforcement of restaurant policies and procedures
  • Monitor staffing levels to minimize cost and increase productivity
  • Recommend staffing needs according to business levels
  • Proactively manage labor costs and purchasing and utilization to maximize cost efficiencies
  • Maintain and enforce proper time keeping policies and procedures consistent with wage and hour regulations
  • Receive products, verify invoices and freshness of merchandise
  • Perform other duties as assigned by the General Manager

Qualifications

  • Four year degree in Hospitality, Hotel, or Restaurant Business Management or an equivalent combination of education and experience preferred
  • A minimum of 2-3 years in upscale high volume restaurant management
  • Strong organizational skills and ability to prioritize and meet deadlines
  • Team player with a positive attitude and problem solving skills
  • Demonstrated working knowledge of Local state employment laws
  • Extensive customer service and resolution skills
  • Excellent communication skills
  • Working knowledge of Open Table, Micros
  • Strong Microsoft Excel and computer skills
  • Ability to work a flexible schedule inclusive of weekends and holidays
  • Must have exceptional verbal, written and clear communication skills
  • Fluency in another language a plus
  • Ability to establish and maintain effective relationships with management, employees and general public while listening to concerns  when necessary
  • Demonstrates integrity, tact, diplomacy and a commitment to FIG & OLIVE company values
  • Must be able to work independently, under pressure and use sound business judgment
  • Problem solving, reasoning, motivating, and organizational abilities

 

The statements in this job description are intended to describe the essential job functions being performed.  They are not intended to be ALL responsibilities or qualifications.


FIG & OLIVE is an Equal Opportunity Employer (M/F/D/V).

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