IT Support Analyst

US-NY-New York
3 weeks ago
ID
2017-1237
# of Openings
1
Category
Information Technology

Overview

This position's primary responsibility will be assisting with the implementation and support of all computing technology associated to a leading restaurant group with over a thousand employees and 100+ end users.

 

S/he will be responsible to answer, prioritize and address all incoming support requests via phone and or email and escalate as needed. S/he will research, and document any unknown issues and escalate to the appropriate individual or outside vendor as needed. S/he will also be responsible for both onsite and remote installations, maintenance, and troubleshooting of all hardware and software as needed.

Responsibilities

  • Support of end users, infrastructure, hardware & software maintenance, and new store openings
  • On-site installation, upgrades and troubleshooting of all operating units’ hardware and software
  • Maintain documentation of known issues and associated resolutions
  • Assist with maintaining IT compliance as per the organization's guidelines
  • Assist with maintaining PCI compliance as per the PCI council guidelines.

Qualifications

  • Associate of Arts Degree in Information Technology, computer science or equivalent levels of certification and/or demonstrated on-the-job skills required.
  • Certification in MCP, MCSA, MCSE, MCSD, A+ preferred but not required.
  • Minimum of two years’ experience in a similar IT support role required.
  • Experience with MICROS Point of Sale System (POS) and various hospitality technologies, such as Compeat back office systems, OpenTable, kitchen systems, customer loyalty / gift card platforms, online ordering platforms preferred but not required.
  • Experience with Citrix XenDesktop environments preferred but not required.
  • Experience with Cisco Meraki cloud networking preferred but not required.
  • Experience with G-Suite preferred but not required.
  • Experience with Paycom HRM/HRIS systems preferred but not required.
  • Experience with Microsoft software required.
  • Experience in an enterprise networked environment preferred but not required.
  • Ability to multi-task and prioritize requests.
  • Excellent oral and written communications skills required.
  • Ability to maintain a professional demeanor with all levels of employees.
  • Ability to maintain confidential information.
  • Ability to maintain a professional work environment.
  • Must be able to work flexible days/hours – some weekend and on-call duty is required.
  • Ability to travel 30% on an annual basis or as needed.

The statements in this job description are intended to describe the essential job functions being performed. They are not intended to be ALL responsibilities or qualifications.

 

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