This position's primary responsibility will be assisting with the implementation and support of all computing technology associated to a leading restaurant group with over a thousand employees and 100+ end users.
S/he will be responsible to answer, prioritize and address all incoming support requests via phone and or email and escalate as needed. S/he will research, and document any unknown issues and escalate to the appropriate individual or outside vendor as needed. S/he will also be responsible for both onsite and remote installations, maintenance, and troubleshooting of all hardware and software as needed.
The statements in this job description are intended to describe the essential job functions being performed. They are not intended to be ALL responsibilities or qualifications.