Restaurant Manager (West Hollywood, CA)

US-CA-West Hollywood
1 week ago
ID
2017-1220
# of Openings
1
Category
FOH

Overview

The purpose of the Restaurant Manager is to efficiently manage the restaurant within the policies and guidelines of the company to ensure customer satisfaction and profit maximization. The Restaurant Manager handles the total operational and financial responsibility for an individual unit while adhering to FIG & OLIVE’s standards and procedures. The Restaurant Manager will directly perform hands-on work on an ongoing basis to train employees, respond to customer service needs, or otherwise role model appropriate behaviors in the restaurant. Excellent organizational skills, strong customer service skills, and impeccable presentation are some qualities needed by the Restaurant Manager to motivate and develop employees.

Responsibilities

  • Control day-to-day operations by scheduling shifts, ordering supplies and developing restaurant team
  • Manage and train staff in compliance with FIG & OLIVE’s standards
  • Ensure Occupational Safety and health Act, local health and safety codes, and company safety and security policy are followed
  • Control Profit & Loss (i.e., Budget attainment) by following cash control/ security procedures, maintaining inventory, managing labor, reviewing financial reports, and taking appropriate actions
  • Recruit, interview, and hire quality FOH team; conduct performance reviews, take disciplinary actions, motivate and train the restaurant team
  • Communicate reports, performance reviews, and disciplinary actions to Human Resources HQ
  • Ensure maintenance of equipment, facility, and grounds through the use of a Preventive Maintenance plan based on company standard
  • Ensure food quality and 100% customer satisfaction
  • Ensure complete and timely execution of corporate & marketing programs
  • Ensure a safe working and customer experience environment by facilitating safe work behaviors of the team members

Qualifications

  • Four year degree in Hospitality, Hotel, or Restaurant Business Management or an equivalent combination of education and experience preferred
  • A minimum of 2-3 years in upscale high volume restaurant management
  • Strong organizational skills and ability to prioritize and meet deadlines
  • Team player with a positive attitude and problem solving skills
  • Demonstrated working knowledge of California state employment laws
  • Extensive customer service and resolution skills
  • Excellent communication skills
  • Working knowledge of Open Table, Micros
  • Strong Microsoft Excel and computer skills
  • Ability to work a flexible schedule inclusive of weekends and holidays
  • Must have exceptional verbal, written and clear communication skills
  • Fluency in another language a plus
  • Ability to establish and maintain effective relationships with management, employees and general public while listening to concerns  when necessary
  • Demonstrates integrity, tact, diplomacy and a commitment to FIG & OLIVE company values
  • Must be able to work independently, under pressure and use sound business judgment
  • Problem solving, reasoning, motivating, and organizational abilities

 

The statements in this job description are intended to describe the essential job functions being performed.  They are not intended to be ALL responsibilities or qualifications.

 

FIG & OLIVE is an Equal Opportunity Employer (M/F/D/V).

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